Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with HyperSpace, we may collect information including your:

• Name
• Email address
• Telephone number
• Business or company name
• Job title or position
• Website address
• Business, marketing or SEO requirements
• Information included in an enquiry or email
• Information provided when requesting a consultation, quote or recommendation
• IP address
• Browser, device and operating system information
• Website usage and interaction information
• Referring website or traffic source
• Approximate geographic location derived from technical information
• Any other information you voluntarily provide to us

We generally do not require sensitive personal information to respond to enquiries or provide our services. Please avoid providing sensitive information unless it is reasonably necessary.

We collect and use personal information where reasonably necessary to operate HyperSpace and respond to people who contact us.

We may use your information to:

• Respond to enquiries
• Communicate with you about HyperSpace
• Understand your business and SEO requirements
• Provide information about SEO agencies or SEO services
• Provide consultations, recommendations or related services
• Identify potentially suitable SEO agencies or service providers
• Arrange meetings and consultations
• Prepare proposals or respond to requests for information
• Manage prospective client and client relationships
• Improve our website and services
• Analyse website traffic and performance
• Maintain the security of our website and systems
• Maintain appropriate business records
• Comply with legal or regulatory requirements
• Protect our legal rights and the rights of others

We may disclose personal information where reasonably necessary to operate our business, respond to your enquiry or provide services.

This may include disclosure to:

• Employees and contractors working with HyperSpace
• Website hosting providers
• Email and communications providers
• Customer relationship management platforms
• Cloud storage and information technology providers
• Website analytics providers
• Professional advisers such as accountants, consultants or lawyers
• SEO agencies or other service providers where you have asked us to help identify or engage a provider
• Government authorities or regulators where required or authorised by law

Where we introduce you to an SEO agency or another provider, we will generally only share information that is reasonably necessary to facilitate the introduction or respond to your request.

We do not sell or rent databases containing your personal information.

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve its performance.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies and similar technologies for purposes including:

• Website functionality
• Security
• Measuring website traffic
• Understanding how visitors navigate our website
• Identifying referral sources
• Measuring marketing performance
• Improving website content and user experience

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Some technology and service providers used by HyperSpace may store, process or access information outside Australia.

This may include cloud hosting, email, analytics, customer management and other technology providers with infrastructure in countries including the United States and other jurisdictions.

The locations in which information is processed may change depending on the providers and infrastructure we use.

Where Australian privacy laws apply to an overseas disclosure, we will take reasonable steps required under those laws in relation to the handling of personal information.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

• Respond to enquiries
• Maintain appropriate business records
• Manage ongoing relationships
• Comply with legal, accounting or regulatory requirements
• Resolve disputes
• Protect our legal rights

When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and where we are not otherwise required to retain it.

You may contact us to request access to personal information we hold about you.

We may need to verify your identity before providing access.

If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, you may also ask us to correct it.

In some circumstances, applicable law may allow or require us to refuse access to certain information. Where appropriate, we will explain the reason for doing so.

HyperSpace's website and services are primarily intended for businesses and adults.

We do not knowingly seek to collect personal information from children through our website.

If we become aware that personal information relating to a child has been provided to us unnecessarily, we may take reasonable steps to delete it.

If you have a question or concern about how HyperSpace has handled your personal information, please contact us in the first instance.

Please provide sufficient information for us to understand and investigate your concern.

We will endeavour to consider and respond to privacy complaints within a reasonable period.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner.